Privacy Policy

This Privacy Policy describes how Harmora collects, uses, discloses and stores personal data in connection with our AI smart device services available through wqrora.club. The policy applies to individuals who interact with our website, mobile interfaces and device management services. Harmora is registered in Singapore (Business ID S4959144A) and operates from 3 Raffles Place, Singapore, 048617. The effective date of this policy is indicated below.

05-04-2026 Harmora, 3 Raffles Place, Singapore, 048617. Business ID: S4959144A. 3 Raffles Place, Singapore, 048617 [email protected]

Definitions

This section explains the principal terms used throughout the policy to help you understand what types of information we handle and how we use them.

Personal data means any information that identifies or can reasonably be used to identify an individual, such as a name, contact details, device identifiers, or account information.
Processing refers to any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure and destruction.
User refers to an individual who accesses Harmora services, registers an account, or interacts with our devices and website.
Service denotes the features provided by Harmora, including device management, firmware updates, analytics dashboards and web-based account tools on wqrora.club.
Cookies are small data files placed on a device by the website to support session management, preferences and analytics; they may be first-party or third-party.

Data Collection

We collect personal data to enable the operation, maintenance and improvement of Harmora services. Collection sources include information you provide, automated device telemetry and authorized third-party providers.

Data you provide

When you register, configure devices or contact support, we may collect the following categories of data:

  • Contact information such as name, email address and telephone number.
  • Account credentials and preferences provided during registration.
  • Device configuration details and labeling information supplied by the user.
  • Support correspondence, survey responses and diagnostic permissions.
  • Billing and payment-related information when purchasing paid services (processed via third-party payment providers).
  • Consent records and communications preferences.

Automatically collected data

Some data is collected automatically when using our services or interacting with devices. This supports service delivery and system maintenance.

  • Device identifiers and hardware model information.
  • Network information such as IP address and connectivity logs.
  • Operational telemetry and anonymized sensor metadata required for device functionality.
  • Usage metrics and performance data for analytics and service improvement.
  • Crash reports and diagnostic logs to support troubleshooting.
  • Browser and interaction data collected through the website for session management.

Third-party data sources

We may receive personal data about you from trusted third parties to enhance service functionality or complete transactions.

  • Cloud infrastructure and hosting providers that store backups or process telemetry.
  • Payment processors and invoicing services for billing operations.
  • Integration partners or platform providers when users opt to connect external smart home services.

Purposes of processing

We process personal data for a limited set of operational and compliance purposes necessary to provide and maintain Harmora services.

  • To register, manage and authenticate user accounts and device relationships.
  • To deliver device functionality, firmware updates and cloud services selected by users.
  • To provide customer support, troubleshooting and maintenance.
  • To analyze anonymized usage data for product improvements and reliability monitoring.
  • To process payments and handle billing-related inquiries through third-party processors.
  • To detect and respond to security incidents, misuse or fraud affecting our services.
  • To comply with legal obligations and respond to lawful requests from authorities.
  • To communicate with users about product news, policy changes and important operational notices where permitted.

Legal basis for processing

We rely on applicable legal bases to process personal data, depending on the context and the jurisdiction of the user.

  • Performance of a contract where processing is necessary to provide the requested service or device functionality.
  • Consent when users have explicitly agreed to specific processing such as optional analytics or marketing communications.
  • Legitimate interests where processing enables security, fraud prevention and service improvements, balanced against user rights.
  • Compliance with legal obligations required by applicable laws or regulatory authorities.

EU and EEA data subject rights

If you are within the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws. We outline common rights and how to exercise them below.

  • Right to access personal data we hold about you, including the purpose of processing and categories of recipients.
  • Right to request correction of inaccurate or incomplete personal data.
  • Right to request deletion of personal data in certain circumstances, subject to legal retention obligations.
  • Right to restrict processing where accuracy is contested or processing is unlawful.
  • Right to data portability for information you have provided in a structured, commonly used and machine-readable format when processing is based on consent or contract.
  • Right to lodge a complaint with a supervisory authority if you consider your rights have been infringed.

Cookies and similar technologies

We use cookies and comparable technologies to operate the website, manage sessions and gather analytics. This section explains the types and how to manage them.

Common types include session cookies, persistent cookies and third-party cookies used by analytics or integration services.

Cookies are categorised as strictly necessary, performance, analytics and functional; advertising cookies are used only with explicit consent.

You can control cookie settings via your browser preferences or through available opt-out mechanisms where provided on the site. Disabling certain cookies may affect site functionality.

Cookie Policy

Data sharing

We share personal data only as required to provide services and where permitted by law. Shared recipients are subject to contractual controls and security requirements.

  • Service providers and vendors who perform functions on our behalf (cloud hosting, analytics, support).
  • Payment processors and business institutions for billing and refunds.
  • Integrations and platform partners only when a user links their account to those services.
  • Legal, regulatory or law enforcement authorities when required by law.
  • Professional advisors such as auditors, lawyers and accountants under confidentiality obligations.
  • Affiliated entities where necessary for group-level administration and compliance.

International transfers

Personal data may be transferred to countries outside your jurisdiction for processing, including cloud providers and partners. Transfers are managed with appropriate safeguards.

We use contractual data protection clauses, data processing agreements and technical measures such as encryption to protect personal data when transferred internationally.

Data retention

We retain personal data only as long as necessary for the purposes described, or to satisfy legal, tax or accounting requirements.

Account information is retained while the account is active and for a reasonable period after account closure to comply with legal obligations; typical retention does not exceed three years unless required otherwise.

Support messages and correspondence are retained for the period necessary to resolve issues and for quality assurance, typically up to 18 months unless longer retention is required.

Operational logs and telemetry are usually retained for 12 to 24 months to support diagnostics and service improvement, with aggregated data retained longer in anonymized form.

Users can request deletion of personal data; we follow a process that verifies identity, assesses legal retention obligations and then removes or anonymizes the data as appropriate.

Security measures

We implement administrative, technical and physical measures to protect personal data against unauthorized access, loss, alteration or disclosure. Measures are reviewed periodically and updated in line with industry practices.

  • Role-based access controls, encrypted data in transit and at rest, regular software updates and incident response procedures.
  • Encrypted storage and transmission: Personal information processed by Harmora is encrypted in transit using industry-standard TLS and stored using access controls and encryption at rest where technically feasible to reduce the risk of unauthorized access.
  • Access controls and audits: Access to personal data is limited to authorized personnel on a need-to-know basis, supported by regular access reviews, role-based permissions and logging of administrative actions for audit purposes.

Your data rights

Harmora recognises a set of rights available to individuals regarding their personal data. The available actions and remedies depend on applicable law. The following summarizes common rights and how you can exercise them in relation to services on wqrora.club.

  • Right of access — You can request a copy of personal data Harmora holds about you and information about how it is processed.
  • Right to correction — You may request correction of inaccurate or incomplete personal information maintained by Harmora.
  • Right to deletion or restriction — Where applicable by law, you can request deletion of personal data or restriction of processing for specific purposes.
  • Right to data portability — Where technically feasible and permitted by law, you may request a portable copy of personal data you have provided in a structured, commonly used format.
  • Right to object — You may object to certain processing activities, including direct marketing, where applicable under local law.
  • Right to withdraw consent — If processing is based on consent, you may withdraw consent at any time; withdrawal will not affect processing conducted prior to withdrawal.
  • Right to lodge a complaint — If you believe Harmora has not complied with applicable data protection requirements, you may file a complaint with the relevant supervisory authority in Singapore.
  • Limits and verification — Harmora may need to verify your identity before fulfilling requests and may limit rights to the extent permitted by law (for example, to preserve records required by law or to protect others' rights).

How to submit a rights request

To submit an access, correction, deletion or other rights request, contact our privacy team at [email protected] or send a written request to Harmora, 3 Raffles Place, Singapore, 048617. Include your name, Business ID if applicable, a description of the information requested, and a copy of an identity document if needed to verify identity.

[email protected]

We typically acknowledge receipt of a rights request within 7 business days and aim to respond substantively within 30 calendar days. Complex requests or those requiring additional verification may take longer; Harmora will inform you if more time is needed.

Marketing communications

Harmora may send informational updates and service-related messages about AI smart devices and platform changes. Marketing messages are only sent where you have opted in or where otherwise permitted by applicable law. Messages will clearly indicate sender information and the purpose of the communication.

You can opt out of marketing emails by using the unsubscribe link included in marketing messages or by contacting [email protected]. Opting out of marketing will not prevent delivery of transactional or service-related messages necessary for account operation.

Children and minors

Harmora does not knowingly target services or collect personal data from children under 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to remove that information in accordance with applicable law.

Links to third-party sites

Pages on wqrora.club may include links to third-party websites and integrations with external services. These third parties have their own privacy practices; Harmora is not responsible for the content or privacy practices of external sites and recommends reviewing their privacy policies before providing personal information.

Changes to this privacy notice

This privacy policy was last updated on 24-02-2026. Harmora may update the policy to reflect legal, technical or business changes. When updates are material, Harmora will make a reasonable effort to notify users through the website or by other appropriate means prior to the change taking effect.

Contact privacy team

For privacy inquiries, requests, or complaints contact: Harmora, 3 Raffles Place, Singapore, 048617; email: [email protected]; phone: +6582671092. Business ID: S4959144A. Please include sufficient detail for us to locate the relevant records and verify your request.